The Web Console or Commvault mobile applications do not work
Article ID: WEB0003 The Web Console and Commvault mobile applications require that Anonymous Authentication is enabled in Microsoft Internet Information Services (IIS). The Commvault installation program enables Anonymous Authentication by default; however, some third-party applications can disable this setting.
The Web Console and Commvault mobile applications do not work. You may receive an error: Internal Error 500.
Anonymous Authentication was disabled by a third-party application.
Open Microsoft Internet Information Services (IIS) Manager and enable Anonymous Authentication. For instructions on using IIS Manager, go to the Microsoft TechNet website, IIS Manager Feature Overview.
- On the Web Server, open the IIS Manager console.
- Go to Sites > Consoles.
The Console Home pane displays the available features.
- In Features View, double-click Authentication.
- Under Authentication, verify that Anonymous Authentication is enabled.
If Anonymous Authentication is disabled, right-click it and select Enable.