Unable to load Web Console

The client machine and Web Server where Single Sign On (SSO) is enabled are in different domains.

Symptoms

You are unable to load the Web Console search page.

Resolution

If the client machine (browser) and the web server machine where SSO is enabled are in different domains, then for the web client zone, set the user authentication internet option to Prompt for username and password.

For example, on Windows machines, do the following:

1. Go to Control Panel > Network and Internet > Internet Options.
2. From the Internet Properties dialog box, on the Security tab, click Local intranet, and then click Custom level.
3. From the Security Setting - Local Intranet Zone dialog box, go to the User Authentication section, and then click Prompt for username and password.