Error Code: [68:151] Install Software Failed on Windows 7 and Windows 2008 R2 Client Computers

Article ID: WFSOP0003 After the installation of OnePass for Windows, Commvault software generates an error if the driver does not load.

Symptom

The following error message is displayed in the Event Viewer window of the CommCell Console:

Error Code: [68:151] Install Software Failed

The following error message is displayed in the DriverInstaller log file of the CommCell Console:

### wmain(111) - [ ] Run failed, error=0x80070241:{CDriverInstaller::Run(97)} + {CDriver::Run(94)} + {CDriver::Install(113)} + {CCVMHSMDriver::PostInstallDriverSpecificTask(86)} + {CFilterDriver::StartDriverService(347)/W32.577.(Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.)-Failed to open service}

Cause

The Microsoft windows security update 6.1-KB3033929-x64.msu is not installed on Windows 2008 R2 or Windows 7 OnePass client computers. 

Resolution

  1. Install the Microsoft update 6.1-KB3033929-x64.msu on your client computer.
  2. Re-install the File System Agent and the Driver for File Archiver on your computer. For instructions, see Preinstallation Checklist for the Windows File System Agent and Preinstallation Checklist for the Driver for File Archiver.