Error code 13:20 Failed to send the start data transfer control message to the tail

I/O errors occur on HP drives using a MediaAgent on the follow installed operating systems: Windows Server 2003; Windows Server 2003 R2; Windows Server 2008; Windows Server 2008 R2

Symptoms

Backup fails with the following errors:

Error code 13:20
Failed to send the start data transfer control message to the tail.

In addition, you might get error code 40:64.

The following message appears in the JobManager.log file:

Set pending cause [Error occurred in Library [HP ???xxxx Series],Drive Name [HP Ultrium x-SCSI_x],Barcode [],Path [\.\Tapex] [Please check whether the correct version of drivers has been installed for this device. Please check whether the SCSI Bus is terminated properly.] For more help, please call your vendor's support hotline.

If you perform a read test with the TapeToolGui, you might receive the following errors:

Error writing to tape. Error = 1117, Error String = The request could not be performed because of an I/O device error.

Error reading from the tape. Error = 1117, Error String = The request could not be performed because of an I/O device error.

Causes

Storport storage driver version is incorrect.

Resolution

Contact HP support and request the following articles:

Hung, Wei Jung Shih, "HP Insight Management and RSM disabling", July 2008.

"HP StorageWorks Ultrium Tape Drives - Failing Backups when Connected to LSI SCSI HBA and Using Storport Driver Versions Later than 5.2.3790.3959", HP Support document.

Consult the following Microsoft Knowledge Base articles:

• "The DeviceType registry entry value is truncated when the Microsoft Storport driver is installed on a computer that is running Windows Server 2008 or Windows Vista",http://support.microsoft.com/kb/953390
• "The storport.sys driver leaks nonpaged pool memory when volumes are scanned, mounted, or dismounted in Windows Server 2008 and Windows Vista",http://support.microsoft.com/kb/968675
• "An updated Storport storage driver is available for Windows Server 2003",http://support.microsoft.com/kb/932755
• "Stop error on a computer that is running Windows Server 2008 R2, Windows Server 2008, Windows Vista or Windows 7 when the operating system uses a virtual storport miniport driver to save a dump file or a hibernation file: '0x000000D1'",http://support.microsoft.com/kb/2320550
• "A hotfix rollup that improves Windows Vista and Windows Server 2008 compatibility with Advanced Format disks", http://support.microsoft.com/kb/2553708