Uninstallation Error: Setup failed to retrieve registry info

Article ID: 54138

Article Type: Troubleshooting

Last Modified:

When you uninstall a Commvault package on a Windows computer, you might get a registry-related error message.


The uninstallation program might fail with the following error:

Setup failed to retrieve registry info.



Apply one of the following solutions:

Solution 1: Environment Variable

Check the environment variables on the computer, and verify that each has a proper value.

To check the environment variables, open the command prompt, type set and press Enter.

Solution 2: Permissions

Verify that you have sufficient permissions for the following directories:

1 Commvault Way, Tinton Falls, NJ 07724 Sitemap | Legal Notices | Trademarks | Privacy Policy
Copyright © 2022 Commvault | All Rights Reserved.