Error Code 17:67 Failed to delete <JobResults path/file>

Backup fails during scan phase with error code 17:67

Symptoms

Backup job fails with error code 17:67 Failed to delete [file in Job Results]. Check that the items are not in use by another program. The delete attempt returned error [The system cannot find the path specified., Failed to search directory [\?)].
Source: [], Process: FileScan

Causes

Most likely causes:

• Anti-Virus conflict: JobResults folder is not excluded from Anti-virus scan
• Configuration: JobResults folder has been relocated or the path is not valid.

Resolution

Verify anti-virus software on the client excludes Commvault files. Use the following guidance:

• Windows Client anti-virus exclusions
• Unix or Macintosh anti-virus exclusions

Check to see if full path exists on the client for file it is trying to delete.  If not, recreate the path and restart job.

Change Job Results to a new folder using the instructions from this link. Restart job.