ERROR CODE [30:320] Failed to save the backup information for [<String>] to CommServe database. Please check the connectivity between client and CommServe.

SQL or Exchange subclient fails to backup

Symptoms

Error Code [30:320] Usually found with one or more of these error codes -

• Error Code: [13:29] Description: Unable to communicate with CommServe . . .
• Error Code: [19:1308] Description: Register job failure: . . . .
• Error Code: [13:85] Description: A time-out has occurred while initializing data transfer with MediaAgent [ ]

Causes

Possible causes:

• Intermittent Network issues between Client, CommServe host, and/or MediaAgent.
• A large number of SQL or Exchange databases in single subclient.

Resolution

Restart services on the associated MediaAgent and Client.

Kill any bad jobs and then set a one-way Firewall tunnel between clients and MediaAgent.

Redistribute subclient content into other subclients.

Retry jobs.