ERROR CODE [40:23] Failed to get the information of the archive file that was created from the archive manager on the CommServe.

Article ID: 54461

Article Type: Troubleshooting

Last Modified: June 07, 2019

Backups failing. Unable to communicate with MediaAgent

Symptoms

Log entry similar to:

Error Code: [40:23] Description: Failed to get the information of the archive file that was created from the archive manager on the CommServe. Source: [###], Process: cvd

Causes

Network connection between client and MediaAgent is lost or services on MediaAgent are inaccessible.

Resolution

Run readiness check to verify network connection between all components involved.

Restart Commvault services on the MediaAgent.