Article ID: 54716
Article Type: Troubleshooting
Errors appear in restoreFailure.out during a Salesforce restore operation even when validation rules and Apex triggers are disabled.
restoreFailure.out contains the following errors during a restore operation:
restoreFailure.out is located in the jobResults folder. For example, the following is a common location for the jobResults folder: /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/jobId/restoreFailure.out.
Some of the validation rules and Apex triggers are part of managed packages and cannot be disabled by using APIs.
If the object records must be restored, uninstall the managed package, and then retry the restore operation.