71:29 Error while connecting to Sybase server:[...]

This article describes how to resolve error code 71:29 Error while connecting to Sybase server:[...]

Symptoms

Sybase database backups fail with Error Code 71:29 Error while connecting to Sybase server:[...]

Causes

The error indicates that Commvault cannot connect to the database specified in the subclient content. Possible Causes:

• Network connectivity issues
• The dataserver & backupserver processes are not running on the client
• Recent changes to the database/server by the DBA team.

Resolution

To resolve this issue:

• Check Readiness on the client to ensure network connectivity
• Have your DBA confirm the dataserver & backupserver processes are running on the client
• Ask your DBA to revert any recent changes and retry the operation

Click here for more Sybase Backup Troubleshooting.