Article ID: 81103
Article Type: Troubleshooting
This knowledge base article addresses a scenario where users are unable to change the retention settings on the CommServe disaster recovery copy due to the presence of a compliance lock (WORM - Write Once, Read Many). The compliance lock feature was introduced to the DR (Disaster Recovery) copy to ensure the availability of multiple valid copies of the CommServe disaster recovery backup key, enabling recovery in case of a disaster.
Users are experiencing an issue where they cannot modify the retention settings for the CommServe disaster recovery copy.
The cause of this issue is the presence of a compliance lock, also known as a WORM Copy Lock, on the DR copy. This lock is implemented to prevent data from being altered or deleted after it has been written, ensuring data integrity and compliance with regulatory requirements.
To resolve this issue and enable the ability to change the retention settings, follow the steps below:
By following these steps, you will be able to manage the retention settings on the CommServe disaster recovery copy while maintaining data security and adherence to compliance requirements. If you encounter any issues during this process or require further assistance, please refer to the provided documentation or contact our technical support team for prompt assistance.