Salesforce Backup fails with Error: sObject type '<Object_Name>' is not supported

Article ID: 84922

Article Type: Troubleshooting

Last Modified:

A Salesforce backup operation fails because the Salesforce user does not have the required permission.

Symptoms

Backup jobs fail. Either of the following errors is displayed:

  1. Salesforce API Error Code=INVALID_TYPE; Salesforce API Error Message=sObject type 'Profile' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.
  2. Salesforce API Error Code=INVALID_TYPE; Salesforce API Error Message=sObject type 'SetupAuditTrail' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.

Resolution

The Salesforce user who performs the backup operation must be assigned the 'View Setup and Configuration' permission. For more information, see the Monitor Setup Changes with Setup Audit Trail page on the Salesforce website.

1 Commvault Way, Tinton Falls, NJ 07724 Sitemap | Legal Notices | Trademarks | Privacy Policy
Copyright © Commvault | All Rights Reserved.