How to apply an authorization code to access the CommCell Console in platform release 2024 (11.34)

Introduction

Starting with platform release 2024 (11.34), new deployments using this version will no longer have access to the CommCell console. For more information on this change, see this article: https://kb.commvault.com/article/82051

When attempting to launch the console, you may receive a message stating "Use of CommCell Console required authorization for new deployments starting with Platform release 2024.". With new CommCell Deployments starting platform release 2024 (11.34), the CommCell Console has been deprecated in favor of using Command Center. If functionality from CommCell Console is required, a request can be made to obtain temporary access. This article explains the process to obtain and apply the authorization code necessary to launch the CommCell Console.

Getting an authorization code for CommCell Console

Authorization codes can be obtained by contacting Customer Support. To streamline the request, please have the following information ready:

1. CommCell ID
2. Registration code
3. Reason for access to CommCell Console

With this information support will either provide a way to accomplish the task via Command Center or provide temporary access to Commcell Console by use of an authorization code. By default, access expires after 24 hours.

Applying the authorization code in Command Center

Once the authorization code has been generated, you will need to apply it through an additional setting configured via Command Center.

1. Login to command center and access the Settings tile from Manage > System > Settings
2. From Settings, click Add > CommCell Settings.
3. For name, type sAllowCommCellConsole and then under the search box, click Add "sAllowCommCellConsole"
4. For category, enter CommServeDB.GxGlobalParam.
5. For type, choose String
6. For value, paste the provided authcode, making sure to remove any trailing space
7. For Comment, enter a comment of your choosing
8. Click SAVE

Once done, you can now login with the CommCell Console.